Critique Of Making Peace With The Planet - 1373 Words

Tamesha Barnes December 4, 2014 Paper #2 Environmental Health 301W I pledge that I have neither given nor received any aid on this work_________Tamesha Barnes_________. Critique of Making Peace with the Planet Barry Commoner’s book, Making Peace with the Planet, was an â€Å"extremely accessible and hard-hitting analysis of the environmental crisis (Gold). Barry Commoner made an emotional plea with the public to stop wasting money, and valuable nonrenewable resources. With this book, he provided a visual description of the conflict between the ecosphere, and the technosphere, and how the government had failed the earth. (Sapp). Some of the conflicts that affected the environment included the goods and systems that were produced by human†¦show more content†¦He was also one of the first scientists to mention that even though environmental hazards affected every individual it came in contact with, it mostly affected the poor and racial minorities because of the location of the dangerous chemicals was always near where they inhabited. Barry Commoner not only raised several critical issues in this book, but he also â€Å"carried a war- and-peace metaphor through to the end of the book.† (Moomaw, p.83). Back then, the government spent nearly $1 trillion dollars each year to fund the military expenditures, he proposed that the government should use some of the money as an investment to possibly achieve an â€Å"everlasting peace between the humans and the planet.† (Moomaw, p.83). The money could have been put to use to create both political and economic solutions to promote the peace Barry Commoner so desperately sought after. As usual, this did not happened, in fact the government came up short of the expectations. Barry Commoner later argued that the initial problem was the â€Å"shift to environmentally destructive technologies.† (Moomaw, p.84). Because of this shift many big companies focused on gaining profit from these technologies rather than focusing on the materialistic needs of society or even the environmental concerns as a whole. Barry Commoner also mentioned the technosphere as a ma jor concern caused by environmental pollution. He demonstrated the failure of the government by using the Environmental Protection

This paper will address language barriers in customer service Free Essays

This paper will address language barriers in customer service. This has demanded business to acknowledge their existence by having to set up bilingual websites, employing bilingual representatives as well as hiring third party language lines. Identifying language barriers With the development of global communication, language issues have entered the area of seller/ customer relations, causing serious barriers on the way towards effective servicing customers with different language backgrounds. We will write a custom essay sample on This paper will address language barriers in customer service or any similar topic only for you Order Now ‘The diversity of today’s customers offers many challenges to the human resources professional in a multi-ethnic company or institution.’ (Morris, 2002, p. 32) Language barriers in the workplace relate to the two different spheres of company’s performance: one sphere is represented by communication between employees, while another sphere is represented by customer service employees and the need to communicate with foreign-speaking customers. Allison (1999) wrote, that oral communication with customers for whom English is not the native language, frequently becomes a serious barrier towards effective customer service provision. (p. 26) As long as language problems within the company are underestimated, it is difficult to predict stable progressive development of the company’s performance. This challenge becomes even more serious when native languages and origins of the customer and the customer service employee differ dramatically (e.g. English-Chinese). In this situation creation of the bilingual websites to deliver the necessary information to the customers has become one of the best resolutions of the discussed issue. In order to perform efficiently, companies have to attract language specialists for the proper organizing the customer servicing of foreign-language customers. Similar issues can be identified within the framework of manager/ supervisor cooperation. The inability to deliver company’s mission and customer service requirements to the worker, who speaks a different language, will make it difficult to incorporate this worker (her) into the company’s organizational structure. As a consequence, the quality of service provided may decrease. (Weinstock, 2003, p. 99) Simultaneously, the proper utilization of foreign-language workers for communication with foreign customers will lead to higher quality of company’s customer service. Language issues in customer service are even more serious for the company’s corporate image and company’s performance on the market. The quality level of customer service is frequently included into the list of factors, on the basis of which customers make their choice towards a specific product or company. Thus, inability to overcome language barriers with customers may serve against the company’s striving to occupy stable market position. (Jacobs, 2004, p. 150) The causes of language barriers Many highly-skilled and valuable employees have difficulty with the pronunciation challenges that American English puts before them. Many sounds in our language do not exist in their native languages, resulting in pronunciations that are unintelligible to the average listener’. (Ferris Frink, 2003, p. 228) Physical articulation of English sounds by foreign language speakers is not the only cause of language barriers in customer service. This list can be supplemented by the cultural problems closely connected with language, as well as the inability of the company’s management to supply employees with effective solutions of language issues. (Ferris Frink, 2003, p. 229) Recommendations Among the basic recommendations for the language problems’ solution the following guidelines can be applied: – Â   Â  providing the customer service staff with opportunities to educate and broaden language skills; – Â   Â  utilizing foreign employees in the striving towards better customer service functioning, as well as including professional interpreters into the company’s staff. (Varner Beamer, 2005, p. 84) It is also essential, that company and product information is provided in several different languages to attract and retain customers with various origins and language backgrounds. Including multilingual approaches into numerous aspects of the company’s activity will only work for the benefit of the company’s customers, and as a result, for the benefit of the company’s performance. Conclusion Language barriers in the customer service may seem irrelevant in the light of other global problems, which companies have to solve daily. However, such language problems are much broader than it is traditionally assumed – improper customer servicing is a direct way towards worsening company’s image and decreasing company’s revenues. This is why in order to avoid far-reaching negative consequences language barriers should be timely and properly addressed. References Allison, M. (1999). Organizational barriers to diversity in the workplace. Journal of Leisure Research, 31, 26-32. Ferris, G. Frink, D. (2003). Diversity in the workplace: The human resources management challenges. Human Resource Planning, 16, 214-242. Jacobs, E. (2004). Overcoming language barriers: Costs and benefits of interpreter services. Human Resource Planning, 17 (5), 149-151. Morris, C. (2002). Cultural and language barriers in the workplace. Charlotte-Mecklenburg Workforce Development. Varner, I. Beamer, L. (2005). Intercultural communication in global workplace. Boston: Irwin/ McGraw-Hill. Weinstock, B. (2003). Bringing language and culture gaps in the workplace. Washington: Washington Business Group on Health. How to cite This paper will address language barriers in customer service, Essay examples

This paper will address language barriers in customer service Free Essays

This paper will address language barriers in customer service. This has demanded business to acknowledge their existence by having to set up bilingual websites, employing bilingual representatives as well as hiring third party language lines. Identifying language barriers With the development of global communication, language issues have entered the area of seller/ customer relations, causing serious barriers on the way towards effective servicing customers with different language backgrounds. We will write a custom essay sample on This paper will address language barriers in customer service or any similar topic only for you Order Now ‘The diversity of today’s customers offers many challenges to the human resources professional in a multi-ethnic company or institution.’ (Morris, 2002, p. 32) Language barriers in the workplace relate to the two different spheres of company’s performance: one sphere is represented by communication between employees, while another sphere is represented by customer service employees and the need to communicate with foreign-speaking customers. Allison (1999) wrote, that oral communication with customers for whom English is not the native language, frequently becomes a serious barrier towards effective customer service provision. (p. 26) As long as language problems within the company are underestimated, it is difficult to predict stable progressive development of the company’s performance. This challenge becomes even more serious when native languages and origins of the customer and the customer service employee differ dramatically (e.g. English-Chinese). In this situation creation of the bilingual websites to deliver the necessary information to the customers has become one of the best resolutions of the discussed issue. In order to perform efficiently, companies have to attract language specialists for the proper organizing the customer servicing of foreign-language customers. Similar issues can be identified within the framework of manager/ supervisor cooperation. The inability to deliver company’s mission and customer service requirements to the worker, who speaks a different language, will make it difficult to incorporate this worker (her) into the company’s organizational structure. As a consequence, the quality of service provided may decrease. (Weinstock, 2003, p. 99) Simultaneously, the proper utilization of foreign-language workers for communication with foreign customers will lead to higher quality of company’s customer service. Language issues in customer service are even more serious for the company’s corporate image and company’s performance on the market. The quality level of customer service is frequently included into the list of factors, on the basis of which customers make their choice towards a specific product or company. Thus, inability to overcome language barriers with customers may serve against the company’s striving to occupy stable market position. (Jacobs, 2004, p. 150) The causes of language barriers Many highly-skilled and valuable employees have difficulty with the pronunciation challenges that American English puts before them. Many sounds in our language do not exist in their native languages, resulting in pronunciations that are unintelligible to the average listener’. (Ferris Frink, 2003, p. 228) Physical articulation of English sounds by foreign language speakers is not the only cause of language barriers in customer service. This list can be supplemented by the cultural problems closely connected with language, as well as the inability of the company’s management to supply employees with effective solutions of language issues. (Ferris Frink, 2003, p. 229) Recommendations Among the basic recommendations for the language problems’ solution the following guidelines can be applied: – Â   Â  providing the customer service staff with opportunities to educate and broaden language skills; – Â   Â  utilizing foreign employees in the striving towards better customer service functioning, as well as including professional interpreters into the company’s staff. (Varner Beamer, 2005, p. 84) It is also essential, that company and product information is provided in several different languages to attract and retain customers with various origins and language backgrounds. Including multilingual approaches into numerous aspects of the company’s activity will only work for the benefit of the company’s customers, and as a result, for the benefit of the company’s performance. Conclusion Language barriers in the customer service may seem irrelevant in the light of other global problems, which companies have to solve daily. However, such language problems are much broader than it is traditionally assumed – improper customer servicing is a direct way towards worsening company’s image and decreasing company’s revenues. This is why in order to avoid far-reaching negative consequences language barriers should be timely and properly addressed. References Allison, M. (1999). Organizational barriers to diversity in the workplace. Journal of Leisure Research, 31, 26-32. Ferris, G. Frink, D. (2003). Diversity in the workplace: The human resources management challenges. Human Resource Planning, 16, 214-242. Jacobs, E. (2004). Overcoming language barriers: Costs and benefits of interpreter services. Human Resource Planning, 17 (5), 149-151. Morris, C. (2002). Cultural and language barriers in the workplace. Charlotte-Mecklenburg Workforce Development. Varner, I. Beamer, L. (2005). Intercultural communication in global workplace. Boston: Irwin/ McGraw-Hill. Weinstock, B. (2003). Bringing language and culture gaps in the workplace. Washington: Washington Business Group on Health. How to cite This paper will address language barriers in customer service, Essay examples

Founding Brothers Book Review free essay sample

The book being critiqued in the following review is Founding Brothers by Joseph Ellis. Ellis’ goal in writing this book was to define the political events and achievements that gained historical significance because they framed the successive history of the United States. Ellis wrote on this specific topic because he felt the need to argue the fact that the American Revolution and the greatness achieved by the founding generation were the result of a collective effort. Ellis emphasizes that the success of the United States, at the time of its formation, was not an inevitable conclusion. At the time, it was an improbable result that was eventually achieved by a small group of distinguished political leaders that collectively built and shaped the United States. The American Revolution’s true success was achieved because of the personal and ideological diversity within the mix that produced a sort of balanced system that sets the American Revolution apart from all other subsequent revolutions. We will write a custom essay sample on Founding Brothers Book Review or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Ellis uses six significant events in the early years of the republic that involve eight important figures to support his thesis. First, he describes the Hamilton and Burr duel and the history behind it. The story of the duel was a way for Ellis to discuss the importance of character and honor to the founding generation. The next piece of evidence Ellis used was the secret dinner held by Thomas Jefferson in order for James Madison and Alexander Hamilton to reach a compromise. Hamilton wanted support for his Assumption Bill and Madison wanted the national capitol to be closer to the south. Ellis suggests that Jefferson attempted to overemphasize his importance through his account. Ellis also indicates an expanding divide within the country and the need for a wise mediator in order to reach a compromise. Jefferson’s account recognizes the fear in all three of them. This fear of failure is a point emphasized by Ellis. Ellis’ next story discusses the issue of slavery in the early republic and the government’s long-standing silence regarding the issue. Ellis describes a heated House debate in 1790 where slavery was reluctantly addressed. Benjamin Franklin and James Madison’s reactions are discussed. Ellis recognizes that in this moment, compromise was absent and the divisions within the country were becoming increasingly conspicuous. Ellis emphasize that making slavery a non-issue eventually led to the Civil War. The next event described by Ellis was the publishing of George Washington’s Farewell Address. Ellis addresses Washington’s legacy and regard for future generations of America. In his next story, Ellis examines how the relationships of 1776 turned into more sensible collaborations that would mold American history. Ellis focuses mainly on the relationship between Jefferson and Adams as well as Adams’ collaboration with his wife, Abigail. In his final piece of evidence, Ellis tells the story of the extensive communication between Adams and Jefferson during the last fourteen years of their lives, restoring their lost friendship after a political betrayal. Overall, based on the sources used, the history is unbiased, although Ellis does acknowledge the sometimes exaggerated and biased writings of the Founding Fathers and of those who were around them at the time. These occasional obscurities are recognized and addressed by Ellis. However, the book is historically accurate and gives an objective view of each situation. The claims made by Ellis are thoroughly supported with facts and evidence and, therefore, I have no reason to object to any of his claims. As a result, I would not change anything about the book and believe that it tells an overall historical truth of the post-revolutionary period in America.